Privacy Policy

When you prepare an appointment request, you may provide your name, contact details, preferred appointment, sample information, and an additional message. The website opens your email application with those details so you can review and send the message directly to Bilex Minerals.

Please avoid including confidential commercial information, identity documents, payment details, or sensitive personal data in a first enquiry unless our team has asked for it through an appropriate channel.

We use the information you send to respond to your enquiry, arrange appointments, understand the requested service, prepare for sample intake, and maintain relevant business records.

We do not use a favourable or unfavourable test result to change the agreed payment for laboratory services.

The site uses Google Analytics and Microsoft Clarity to help us understand general website use and improve the visitor experience. These services may use cookies or similar technologies and may receive technical information such as browser type, device information, approximate location, and pages viewed.

You can limit cookies through your browser settings. Blocking some technologies may affect how parts of the site work.

We may share information with service providers that support our communications, website operations, security, or professional obligations. We do not sell personal information.

We keep information for as long as it is reasonably needed for the enquiry, service delivery, record keeping, dispute management, security, or applicable legal requirements.

You may contact us to ask about personal information you have provided, request a correction, or raise a privacy concern. Some records may need to be retained where they form part of a laboratory, contractual, financial, or legal record.