PRIVACY POLICY

1. Information We Collect

The information we collect depends on how you interact with Bilex and which services you request.

• Contact and identity information, such as your name, email address, telephone number, company name and country.
• Appointment and enquiry information, including the service requested, preferred timing and the contents of messages you send to us.
• Service, sample and transaction information that you choose to provide when discussing laboratory testing, document verification, market access or transaction-support services.
• Technical and usage information, such as Internet Protocol (IP) address, browser and device type, operating system, referring page, pages viewed, approximate location derived from an IP address and the date and time of access.
• Website interaction information, such as clicks, scrolling, navigation paths and session-replay information, when you have consented to analytics cookies.

2. How We Collect Information

• Directly from you when you submit a form, request an appointment, contact us by email, telephone or WhatsApp, or otherwise communicate with Bilex.
• Automatically through essential website technology and, where you consent, analytics technologies.
• From service providers or business contacts when this is necessary to respond to a request or provide an agreed service.

3. How We Use Information

• To respond to enquiries and communicate with you.
• To arrange, administer and follow up on appointments and requested services.
• To maintain, secure, troubleshoot and improve the website.
• To understand website use and performance when analytics consent has been given.
• To verify Bilex-issued documents against records held by Bilex.
• To keep appropriate business, service and compliance records and meet legal obligations.
• To establish, exercise or defend legal claims and prevent fraud, misuse or security incidents.

4. Legal Bases for Processing

Depending on the circumstances and the law that applies, we process personal information with your consent, to take steps at your request before entering into a contract, to perform an agreement with you, to comply with a legal obligation, or for legitimate business interests that do not override your rights and freedoms. You may withdraw consent at any time, but withdrawal does not affect processing already carried out lawfully.

5. Cookies and Analytics

Google Analytics operates in advanced consent mode. Before you make a choice, or if you decline analytics, analytics storage remains denied and Google may receive limited cookieless measurement signals used for aggregate and modelled reporting. Google Analytics does not write or read analytics cookies in that denied state.

If you allow analytics, Google Analytics may use analytics cookies and Microsoft Clarity may load to help us understand traffic, performance and how visitors interact with the site. These services may process online identifiers, device information, approximate location and interaction data. You can later change or withdraw your choice by selecting Cookie Settings in the website footer. For more detail, please refer to our Cookie Policy.

6. When We Share Information

We may share personal information only as reasonably necessary with trusted providers that support website hosting, security, communications, storage and analytics; professional advisers; competent authorities where required by law; and parties involved in a business reorganisation where appropriate safeguards apply.

Service providers may use personal information only for the authorised service and subject to their contractual and legal responsibilities. We do not sell personal information.

7. International Transfers

Bilex operates in East Africa and the website is hosted in the United States. Personal information may therefore be stored or processed in Kenya, the United States and other countries where our service providers operate. Where personal information is transferred outside Kenya or another relevant jurisdiction, we use appropriate contractual, organisational or legal safeguards required for the transfer.

8. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including service delivery, recordkeeping, dispute resolution, security and legal obligations. Website analytics, approximate-location and session-interaction information is generally retained for no longer than 12 months under our settings, while enquiry, appointment and service records may be kept for a different period where operational or legal needs require it. We securely delete or anonymise information when it is no longer needed.

9. Your Privacy Rights

Subject to the law that applies to you, you may have the right to be informed about processing; request access to or correction of your personal information; object to or restrict certain processing; request deletion; withdraw consent; receive certain information in a portable format; and complain to a competent data-protection authority.

To exercise a privacy right, contact us using the details below. We may need to verify your identity and may retain a record of the request. If you are in Kenya, you may also contact the Office of the Data Protection Commissioner.

10. Security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No website or method of electronic transmission is completely secure, so we cannot guarantee absolute security.

11. Children

The website and Bilex services are not directed to children under 18, and we do not knowingly collect personal information from children through the website. If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.

12. Third-Party Links

The website may link to third-party websites or services. Their privacy practices are controlled by their own policies, and Bilex is not responsible for those practices. Review the relevant third party's privacy information before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy when our practices, services or legal obligations change. The revised version will be posted on this page with a new last-updated date. Where required, we will provide additional notice before a material change takes effect.

14. Contact Us

For privacy questions or requests, contact Bilex Minerals EA at info@bilexminerals.com or +254 728 658 341.

Postal address: Sunflag Industrial Park, Warehouse Number 12, Off Mombasa Road, Nairobi, Nairobi County 00100, Kenya.