Privacy Policy

When you submit an appointment or service enquiry, you may provide your name, contact details, preferred appointment, sample information, and an additional message. The website securely sends those details to Bilex Minerals so our team can review and respond to your request.

Please avoid including confidential commercial information, identity documents, payment details, or sensitive personal data in a first enquiry unless our team has asked for it through an appropriate channel.

We use the information you send to respond to your enquiry, arrange appointments, understand the requested service, prepare for sample intake, and maintain relevant business records.

We do not use a favourable or unfavourable test result to change the agreed payment for laboratory services.

With your permission, the site uses Google Analytics and Microsoft Clarity to understand general website use and improve the visitor experience. Google Ads tracking is disabled.

Analytics storage is denied by default until you choose Accept analytics, while advertising storage remains denied. If you choose Necessary only, optional analytics and Clarity are not loaded. Bilex does not intentionally send names, email addresses, phone numbers, enquiry messages, or other directly identifying information to these measurement services.

We may share information with service providers that support our communications, website operations, security, or professional obligations. We do not sell personal information.

We keep information for as long as it is reasonably needed for the enquiry, service delivery, record keeping, dispute management, security, or applicable legal requirements.

You may contact us to ask about personal information you have provided, request a correction, or raise a privacy concern. Some records may need to be retained where they form part of a laboratory, contractual, financial, or legal record.

You can change your website analytics choice at any time by selecting Cookie Settings in the footer. Browser privacy controls may provide additional choices, although blocking necessary technologies can affect some website functions.